Holiday Centre house rules
Location: Põlva Parish, Põlva County
1. General provisions
1.1. These house rules apply to all visitors, overnight guests, event organisers and their guests on the premises of the Holiday Centre.
1.2. The purpose of the house rules is to ensure the safety of visitors, a pleasant stay, the preservation of the Holiday Centre’s property, and the peace of other visitors and local residents.
1.3. The client must read the house rules before confirming the booking and ensure that all persons associated with their booking follow the house rules.
1.4. When using the Holiday Centre’s premises and grounds, the legislation of the Republic of Estonia, the requirements in force in Põlva Parish and the lawful instructions of the Holiday Centre staff must be followed.
1.5. The Holiday Centre has the right to demand that any breach of the house rules be stopped and, in the event of a serious or repeated breach, to stop providing the service under the conditions permitted by law and by the agreement between the parties.
2. Arrival and departure
2.1. Use of the Seminar House, Camp House and Small Holiday House begins at 16.00 on the day of arrival and ends no later than 11.00 on the day of departure.
2.2. Earlier arrival and later departure are possible only by prior arrangement with the Holiday Centre.
2.3. On departure, the premises must be left in good order, personal belongings taken along and keys returned in the agreed manner.
2.4. Extending the use of the premises without the Holiday Centre’s consent is not permitted. The Holiday Centre may recover any reasonable additional costs caused by this from the client.
3. Use of premises and services
3.1. The client may use only those premises, parts of the grounds, equipment and services that are specified in the confirmed quote, booking, invoice or a separate agreement.
3.2. Unauthorised use of the Holiday Centre’s property, premises or services is not permitted. This includes, among other things, staff rooms, dishes, food supplies, coffee, tea and any other property not provided for the client’s use.
3.3. In the event of unauthorised use or additional costs caused by it, the Holiday Centre has the right to demand that the client reimburse the reasonable costs.
3.4. Catering, accommodation, use of the sauna and hot tub, and other additional services are provided by advance order and in accordance with the confirmed agreement.
3.5. The sauna and hot tub may be heated only by the Holiday Centre staff, unless otherwise agreed in writing in advance.
3.6. If the premises or grounds are to be used for an activity for which they are not normally intended, the activity must be approved in advance by the Holiday Centre.
3.7. Public events and activities that require a separate permit or approval under the law must be agreed with the Holiday Centre in advance. The event organiser must obtain the necessary official permits and approvals, unless the parties have agreed otherwise.
4. Client’s liability
4.1. The client is responsible for ensuring that all guests and event participants associated with their booking follow these house rules.
4.2. The client is liable for damage caused to the Holiday Centre by the acts or omissions of the client and their guests to the extent provided by law and by the agreement between the parties.
4.3. Damage caused to the Holiday Centre’s buildings, structures, landscaping, furniture, equipment or other property must be compensated on the grounds and to the extent provided by law.
4.4. If damage occurs, the Holiday Centre staff must be informed at the first opportunity.
4.5. Any claim for compensation of damage must be justified and, where possible, supported by documentation.
4.6. If an event gets out of control, vandalism occurs, the lawful instructions of the Holiday Centre staff are ignored, or people or property are endangered, the Holiday Centre has the right to demand that the breach be stopped immediately and, if necessary, to end the event.
4.7. If a breach of the house rules makes extraordinary cleaning, or the repair or replacement of property, necessary, the Holiday Centre has the right to demand that the person responsible for the breach reimburse the reasonable costs.
5. Indoor rules, tidiness and quiet hours
5.1. Outdoor shoes are not worn indoors at the Holiday Centre. We recommend bringing indoor shoes. Outdoor shoes must be left in the designated place.
5.2. Motor vehicles may be driven and parked on the Holiday Centre’s grounds only in the designated areas. Parking on green areas and in other places not intended for parking is prohibited unless the Holiday Centre has given separate permission.
5.3. The following quiet hours apply at the Holiday Centre:
- September to May: from 22.00.
- June to August: from 00.00.
5.4. Regardless of the quiet hours set by the Holiday Centre, the statutory restrictions on noise and light effects must always be observed. An agreement with the Holiday Centre does not give the right to breach statutory requirements.
5.5. During quiet hours, music and other sound must be kept at a level that does not disturb other visitors or local residents.
5.6. On Midsummer Eve and New Year’s Eve, the exceptions provided by law apply. However, the Holiday Centre has the right to set additional reasonable restrictions on its grounds.
5.7. Visitors must keep both the indoor spaces and the grounds clean. Rubbish must be placed in the designated waste containers.
5.8. It is prohibited to damage the landscaping, trees, shrubs, lawns or other natural and built features.
6. Pets
6.1. Pets are allowed at the Holiday Centre only by prior arrangement.
6.2. The owner or keeper of the animal must ensure that the animal does not endanger or disturb people or other animals, or damage the Holiday Centre’s property.
6.3. On the grounds, pets must be supervised by their owner or keeper and kept on a lead.
6.4. The owner or keeper of the animal must clean up after the animal and is liable for any damage caused by the animal.
6.5. When staying with a pet, a deposit of 50 euros per animal must be paid.
6.6. The deposit is refunded no later than 7 calendar days after the end of the stay, provided the animal has not caused damage, the need for extra cleaning or other reasonable additional costs.
6.7. If a pet has caused damage or the need for more thorough cleaning than usual, the Holiday Centre has the right to withhold the corresponding reasonable costs from the deposit. The client will be informed of the reason for and amount of the deduction.
6.8. If the reasonable damage or additional costs exceed the amount of the deposit, the Holiday Centre may demand compensation of the remaining amount on the grounds provided by law.
6.9. Pets may not be in catering areas or in places where their presence may be dangerous to the animal or to other people. Statutory rights relating to guide and assistance dogs are respected.
6.10. Where possible, please take pets for toilet walks outside the Holiday Centre’s grounds, following local tidiness and animal-keeping requirements.
7. Accommodation of minors
7.1. The Holiday Centre allows persons aged at least 16 to stay without an accompanying adult with the prior written consent of a parent or legal guardian.
7.2. The written consent must include the minor’s name and date of birth, the arrival and departure dates, and the name and contact details of the parent or guardian.
7.3. Persons under 16 may stay at the Holiday Centre only with an accompanying adult.
7.4. Events for minors are not permitted without a responsible adult present on site.
7.5. The organiser of an event for minors must ensure adequate adult supervision and the safety of participants throughout the event.
8. The following are prohibited in the Holiday Centre’s buildings and on its grounds
8.1. Bringing or using illegal weapons, narcotic or psychotropic substances, or other prohibited or dangerous items.
8.2. Smoking outside the designated areas.
8.3. Dropping cigarette butts or litter.
8.4. Using fireworks or other pyrotechnics without the Holiday Centre’s prior permission.
8.5. Using hookahs or e-cigarettes indoors.
8.6. Damaging buildings, furniture, furnishings, dishes or other equipment.
8.7. Rearranging room furnishings without permission.
8.8. Taking the Holiday Centre’s equipment out of the buildings without prior permission.
8.9. Leaving a burning fireplace or other open fire unattended.
8.10. Relieving oneself or vomiting in places not intended for this.
8.11. Disturbing other visitors or engaging in activities that endanger people or property.
8.12. Making a fire, barbecuing or burning candles without permission in places not intended for this.
8.13. Heating the sauna or hot tub without permission.
8.14. Obstructing evacuation routes, exits or access to fire safety equipment.
8.15. Using the Holiday Centre’s electrical, heating or other technical systems in a way that does not match their intended use or the Holiday Centre’s instructions.
Damage caused by a breach of the house rules and the reasonable costs of extraordinary cleaning are compensated in accordance with section 4 of these house rules.
9. Fire safety and general safety
9.1. All visitors must follow fire safety requirements, the legislation in force in the Republic of Estonia and the lawful instructions of the Rescue Board, the police and the Holiday Centre staff.
9.2. Making fires and barbecuing are permitted only in places designated by the Holiday Centre and by prior arrangement.
9.3. When using open fire, the applicable fire safety requirements must be followed, weather conditions and fire risk must be taken into account, and the fire must be constantly supervised with extinguishing equipment at hand.
9.4. During periods of increased fire risk or restrictions imposed by a competent authority, making fires and other fire-hazardous activities are prohibited to the extent arising from the restrictions in force.
9.5. Fireworks are permitted only with the prior consent of the Holiday Centre and with all the necessary official permits and approvals. If required, a permit must be obtained from Põlva Rural Municipality Government.
9.6. When using the sauna, hot tub, fireplace and other heating appliances, the Holiday Centre’s instructions must be followed. The appliances must not be used in a way that may endanger people or property.
9.7. In the event of a fire, bomb threat, serious accident or other immediate danger, call the emergency number 112 immediately and, if possible, inform the Holiday Centre staff.
9.8. In an emergency, follow the evacuation instructions and leave the danger area immediately.
10. Keys and personal property
10.1. If a room or house key is lost, the client will reimburse the reasonable costs of replacing the key.
10.2. If a fixed key replacement fee has been agreed with the client before the stay, it is 70 euros, provided that the fee complies with applicable law.
10.3. Visitors are advised to take good care of their personal belongings and not to leave valuables unattended.
10.4. The Holiday Centre is liable for the loss of, damage to or destruction of visitors’ property on the grounds and to the extent provided by law. These house rules do not exclude or limit liability to the extent that this is prohibited by law.
10.5. If a visitor discovers that their property has been lost or damaged, they must inform the Holiday Centre staff immediately.
10.6. For damage caused by natural or weather conditions beyond the Holiday Centre’s control, the Holiday Centre is liable on the grounds and to the extent provided by law.
11. Breach of the house rules
11.1. In the event of a breach of the house rules, the Holiday Centre has the right to draw the offender’s attention to the breach and demand that it be stopped immediately.
11.2. In the event of a serious or repeated breach, the Holiday Centre may require the offender to leave or stop providing the service, if there are grounds for this under the law or the agreement between the parties.
11.3. If a breach directly endangers people’s lives, health or property, the Holiday Centre has the right to take the necessary and proportionate measures without delay to eliminate the danger.
11.4. If the service is ended early due to a breach of the house rules, questions of refunds and possible compensation for damage are resolved in accordance with the law and the agreement between the parties.
12. Final provisions
12.1. If necessary, a separate agreement for the use of the premises or grounds is concluded with the client. These house rules may form an integral part of such an agreement.
12.2. If the terms of these house rules differ from a separate written agreement concluded with the client, the separate agreement prevails to the extent that it complies with the law.
12.3. These house rules do not restrict the client’s rights to the extent that restricting such rights is not permitted under applicable law.
12.4. The Holiday Centre has the right to amend the house rules. Visitors will be informed of any changes, and changes apply to bookings already confirmed to the extent permitted by law and by the agreement between the parties.
12.5. The house rules are made available to the client before the booking is confirmed and, if necessary, on site at the Holiday Centre.
Thank you for following the Holiday Centre’s house rules and helping to keep our holiday area safe, clean and pleasant for all visitors!